UserGems review (2026): pricing, signals, AI agents, alternatives
UserGems tracks job changes and buying signals: $40,000, $75,000 or $150,000 a year with unlimited users, an ROI guarantee and setup fees. Verified prices.
UserGems at a glance
Facts checked Oct 6, 2026 on usergems.com
- Price
- From $40000 per year for the Core plan with unlimited users and 4 million credits; Advanced $75,000; Elite $150,000; one-time implementation $3,000 to $10,000
- Pricing model
- Three annual plans, all with unlimited admin and end users, priced by credits and account coverage. Core is $40,000 a year for 4 million credits, which the page equates to 40,000 data actions or 400,000 AI actions and coverage of 2,000 to 4,000 target accounts. Advanced is $75,000 a year for 10 million credits, 100,000 data actions or 1 million AI actions and 4,000 to 10,000 accounts. Elite is $150,000 a year for 25 million credits, 250,000 data actions or 2.5 million AI actions and more than 10,000 accounts. One-time implementation costs $3,000, $5,000 or $10,000 by plan, retroactive job-change leads are an optional $3,000, and each plan includes a sponsored sales incentive of $300, $500 or $1,000. Enterprise pricing is by contact. The page promises money back if you do not see return on investment in closed-won revenue.
- Minimum order
- The Core plan, $40,000 a year
- Free trial
- None; a demo
- Billing
- Annual contracts with a one-time implementation fee; the pricing page offers money back if you do not get ROI in closed-won revenue; the full terms page could not be read for cancellation and renewal detail
- Setup time
- Weeks: an implementation project with a one-time fee, connected to Salesforce or HubSpot and your sales engagement tool
- DNS setup
- Not applicable
- IP location
- Not applicable
- Warmup
- Not applicable
- Replacements
- Credits are spent on data actions and AI actions; the page does not say whether unused credits carry over
- Domains
- Not applicable
- Integrations
- Salesforce, HubSpot, Outreach, Salesloft, Gong Engage, LinkedIn, Meta and Google ads, Chrome extension, MCP server, SSO
Best for: B2B sales and marketing teams with a CRM and several reps who want job-change and intent signals turned into prioritised outreach, and budgets in the tens of thousands.
Not for: Founders and small teams, anyone without Salesforce or HubSpot, or anyone who needs monthly billing or a trial.
UserGems pricing
Published prices as of Oct 6, 2026 from their pricing page. Prices change; check before you buy.
| Plan | Price | What you get | Notes |
|---|---|---|---|
| Core | $40,000 a year | Unlimited users, 4 million credits (40,000 data or 400,000 AI actions), 2,000 to 4,000 accounts, all agents, CRM and engagement integrations | $3,000 implementation; $300 SPIFF; core support |
| Advanced | $75,000 a year | 10 million credits (100,000 data or 1 million AI actions), 4,000 to 10,000 accounts | $5,000 implementation; $500 SPIFF; advanced support |
| Elite | $150,000 a year | 25 million credits (250,000 data or 2.5 million AI actions), 10,000 or more accounts, custom integrations, SSO, non-standard legal review | $10,000 implementation; $1,000 SPIFF; elite support |
| Enterprise | Quote | Custom scope | Contact sales |
- Core$40,000 a year
Unlimited users, 4 million credits (40,000 data or 400,000 AI actions), 2,000 to 4,000 accounts, all agents, CRM and engagement integrations
$3,000 implementation; $300 SPIFF; core support
- Advanced$75,000 a year
10 million credits (100,000 data or 1 million AI actions), 4,000 to 10,000 accounts
$5,000 implementation; $500 SPIFF; advanced support
- Elite$150,000 a year
25 million credits (250,000 data or 2.5 million AI actions), 10,000 or more accounts, custom integrations, SSO, non-standard legal review
$10,000 implementation; $1,000 SPIFF; elite support
- EnterpriseQuote
Custom scope
Contact sales
What UserGems does well
- Signals most data vendors lack: past champions who change jobs, contact-level intent and website deanonymisation, buying stages and calendar capture, tied to accounts in your CRM.
- Unlimited admin and end users on every plan, so the price does not climb with headcount.
- Agents that do the work end to end, from list building and scoring to research, writing and automated campaigns pushed into Outreach, Salesloft or Gong Engage, with an MCP server for Claude or ChatGPT.
- A money-back guarantee on the pricing page if you do not see ROI in closed-won revenue, and CRM hygiene and ad audience sync included.
- Named company, ShelfFlip, Inc. doing business as UserGems, with SOC 2 claimed and an active product channel on YouTube.
Where it falls short
- Entry is $40,000 a year plus a $3,000 implementation fee, before the optional $3,000 for retroactive job-change leads.
- Everything is annual and sales-assisted: no monthly plan, no trial, and a price that quadruples between Core and Elite.
- Credits are the real limit, and the page gives no public rate card for what one data action or AI action costs beyond the per-plan totals, nor whether unused credits carry over.
- The terms page did not render for us, so the conditions behind the ROI guarantee, renewal and cancellation could not be verified from the source.
- It is built around Salesforce and HubSpot pipelines and sales engagement tools; a team running cold email from a sequencer without a CRM gets far less from it.
PureMail score for UserGems
Five criteria, 1 to 5 each, scored on what UserGems publishes. How we score.
2.8 / 5
- Price and value
- 2 / 5
- Setup and control
- 3 / 5
- Deliverability foundations
- 3 / 5
- Terms and support
- 3 / 5
- Fit for cold email
- 3 / 5
Published prices, effective cost per mailbox at 10, 30 and 100, no hidden fees. Unpublished pricing scores 1.
Time to first send, DNS automation, domain options, sequencer connection, ownership of domains and mailboxes.
Mailbox type and its inherited reputation, IP policy, warmup path, replacement policy for blocked mailboxes.
Minimum order, billing flexibility, refund and cancellation terms, support channel and hours.
Built and permitted for outbound, integrations with sequencers, warmup and verification tools.
What UserGems is
UserGems is a signal-based prospecting platform for B2B revenue teams. Its original trick was tracking past customers and champions who change jobs and flagging the new account as a warm lead; around that it has built contact-level intent and website deanonymisation, buying stages, calendar capture, account and contact scoring, list building, and a set of agents that research accounts, write messages and run automated campaigns into Outreach, Salesloft or Gong Engage, with an MCP server so Claude or ChatGPT can drive it. The company is ShelfFlip, Inc., doing business as UserGems, and it claims SOC 2 certification and enterprise-grade security on its site. This is a six-figure enterprise tool, profiled here because cold email teams keep running into it when they search for signals.
UserGems pricing
Three annual plans with unlimited admin and end users on all of them. Core is $40,000 a year for 4 million credits, which the page equates to 40,000 data actions or 400,000 AI actions and coverage of 2,000 to 4,000 target accounts. Advanced is $75,000 a year for 10 million credits, 100,000 data actions or 1 million AI actions and 4,000 to 10,000 accounts. Elite is $150,000 a year for 25 million credits, 250,000 data actions or 2.5 million AI actions and more than 10,000 accounts, adding custom integrations, SSO and non-standard legal and security review. One-time implementation costs $3,000, $5,000 or $10,000, retroactive job-change leads are an optional $3,000 on any plan, support tiers scale with the plan, and each plan carries a sponsored sales incentive of $300, $500 or $1,000. Enterprise pricing is by contact, and the page says results are guaranteed, with money back if you do not get ROI in closed-won revenue. The terms page did not render for us, so renewal and cancellation detail and the conditions on that guarantee could not be verified from the source.
Signals, agents and integrations
The signals are the product: champions changing jobs, contacts showing intent, anonymous website visitors resolved to accounts, buying-stage changes and meetings captured from calendars, all scored against your ideal profile. The agents then act on them, building and enriching lists, researching accounts, writing outreach and launching campaigns through Outreach, Salesloft or Gong Engage, with a Chrome co-pilot for reps and an MCP server for teams that prefer to work from a chat. Integrations cover Salesforce and HubSpot, the engagement platforms, LinkedIn, Meta and Google ad audiences, SSO, a Salesforce sandbox and custom work on Elite, and reporting and CRM hygiene sit alongside.
Data quality and what to do with it
UserGems publishes no accuracy figures on its pricing page, and its value lies less in raw contact data than in knowing who to contact and when. Treat the enriched emails like any other vendor’s: verify before sending, start new domains gently, and let reply rates rather than open rates judge the signals. The ROI guarantee is unusual and worth negotiating into the contract with a clear measurement window.
Who UserGems is for, and who should look elsewhere
UserGems suits B2B sales and marketing teams with a CRM and several reps who want job-change and intent signals turned into prioritised outreach, and budgets in the tens of thousands. It is a poor fit for founders and small teams, anyone without Salesforce or HubSpot, or anyone who needs monthly billing or a trial.
UserGems alternatives
ZoomInfo is the enterprise database with its own intent data. Apollo bundles data and a sequencer at a fraction of the price. LeadIQ tracks champion job changes on plans from $20 a month. The lead data comparison scores all of them.
Using UserGems with PureMail
UserGems supplies the who and the when; it does not send email or supply inboxes. Push the signal-led lists into your sales engagement tool or export them, verify the addresses, and send from the Google Workspace or Microsoft 365 inboxes that PureMail supplies, with daily limits set on each. The signals decide the order of the list; the inboxes and their limits decide how fast it moves.
UserGems alternatives we have reviewed
ZoomInfo
Enterprise B2B database with three quote-only tiers, one credit per exported contact, a Chrome extension, CRM integrations and a free trial.
Apollo.io
B2B contact database plus a built-in sequencer: free tier, then $49, $79 and $119 a seat a month billed annually, with credits for emails and phones.
LeadIQ
Prospecting data on universal credits: 50 free, then Pro from $20 a month for 200 credits up to $290.25 for 6,750, with 5 users included and 25% off yearly.
UserGems FAQ
How much does UserGems cost?
As of 6 October 2026, Core is $40,000 a year, Advanced $75,000 and Elite $150,000, each with unlimited admin and end users. The plans differ in credits, 4 million, 10 million and 25 million, which the page translates into 40,000, 100,000 and 250,000 data actions or 400,000, 1 million and 2.5 million AI actions, and in target account coverage of 2,000 to 4,000, 4,000 to 10,000 and more than 10,000 accounts. One-time implementation is $3,000, $5,000 or $10,000, and retroactive job-change leads are an optional $3,000. Enterprise pricing is by contact.
What are UserGems credits, data actions and AI actions?
Credits are the usage currency on every plan. The pricing page states the exchange only as totals: Core's 4 million credits equal 40,000 data actions or 400,000 AI actions, so a data action such as enriching a contact draws ten times the credits of an AI action such as a research or writing step. The page does not say whether unused credits carry over, so ask before signing.
What is the UserGems ROI guarantee?
The pricing page says results are guaranteed, with money back if you do not get ROI in closed-won revenue. The conditions sit in the contract rather than on the page, and the terms page did not render for us, so get the measurement window and the definition of closed-won revenue in writing before you rely on it.
Does UserGems work without Salesforce or HubSpot?
It is designed around them. The signals, scoring, CRM hygiene and automated campaigns read from and write to Salesforce or HubSpot and push sequences into Outreach, Salesloft or Gong Engage, with Salesforce sandbox support and custom integrations on the top plan. A team running outreach from a sequencer without a CRM would be paying for integrations it cannot use.
Can I use UserGems with PureMail inboxes?
Yes, as a signal and list source. Let UserGems surface the job changes and intent signals, build and score the list, and push it to your sales engagement tool or export it; the sending happens from the Google Workspace or Microsoft 365 inboxes PureMail supplies, connected to that tool with daily limits set. UserGems does not provide inboxes or sending infrastructure.
Sources
Disclosure: PureMail sells Google Workspace and Microsoft 365 inboxes and competes with some tools in this directory. We do not assign star ratings and we do not take payment for placement. Spotted an error? Email [email protected] and we will correct it within a week.
More tools in the directory
Apollo.io
B2B contact database plus a built-in sequencer: free tier, then $49, $79 and $119 a seat a month billed annually, with credits for emails and phones.
Browse AI
No-code web scraper on credits: free plan with 50 a month, Personal $19 a month billed yearly for 12,000 a year or $48 monthly, Professional from $69.
ContactOut
Contact finder with a free plan of 5 lookups a day, $49 a month for unlimited emails under a 2,000-credit fair-use cap, and $99 a month with phones.
Setup guides from PureMail
How to Set Up SPF, DKIM and DMARC for Cold Email Domains
Step-by-step SPF, DKIM and DMARC setup for cold email domains on Google Workspace and Microsoft 365, plus the mistakes that quietly kill deliverability.